1. Instant Financial Help Center
  2. Back Office Locations / Inventory / Supply Orders

How do I add new Instant Pay locations to Back Office?

The following instructions are relevant if you are already fully live with payments and have completed the Activation phase. Perhaps you have purchased one or more new locations and as a result, need to get them set up for using Instant Pay. 

Congratulations on expanding the Instant Pay program! To start the process of adding locations to Instant, please send a completed copy of the Instant Location List Template to mgrsupport@instant.co.

Alternatively, you can send an email to mgrsupport@instant.co with the following information for all of the locations that you would like added to the Instant system:

Location Name: The name that the location will be listed under in our system; this is what you should instruct employees to search for in the Instant App when they're adding the location to their profile.

Location Number: The location number used within your organisation.

Payroll Location ID: The number used in your relevant payroll system to identify the location from others.

Clock System Location ID: The number used in your clock system to identify the location that is being added.

Entity Name: The name of the business entity that the location operates under.

Address: The location's full address.

Timezone: The relevant timezone to the location being added (please ensure this is correct, otherwise this may affect the Instant Pay offer window, reporting etc.)

Contact Name: The person who should be contacted if our team need to reach out to the location regarding an Instant-related matter.

Location Email Address: An email address that our team can contact in the event of an Instant-related matter.

Phone Number: The valid telephone contact number for the location (not the head office).

Employee Count: How many employees work at the location.

Go Live Date: The first day Instant Pay offers will be made available to employees.

Once we have received all of the relevant information, a member of the Instant Activation team will reach out to coordinate the delivery of materials and ensure all details have been addressed ahead of the go-live date.

Estimated Completion Time: Please provide all of the relevant information at least 10 business days before you plan to go-live with new location(s). This gives our team enough time to have the location(s) configured and ready for Instant Pay ahead of the next pay period. A member of the activation team will notify you that the locations are ready for employees to add themselves to via the Instant App.

Instant Location List Template