The following instructions are relevant if you are already fully live with payments and have completed the Activation phase. Perhaps you have purchased one or more new locations and as a result, need to get them set up for using Instant Pay.
Alternatively, you can send an email to firstname.lastname@example.org with the following information for all of the locations that you would like added to the Instant system:
Location Name: The name that the location will be listed under in our system; this is what you should instruct employees to search for in the Instant App when they're adding the location to their profile.
Location Number: The location number used within your organisation.
Payroll Location ID: The number used in your relevant payroll system to identify the location from others.
Clock System Location ID: The number used in your clock system to identify the location that is being added.
Entity Name: The name of the business entity that the location operates under.
Address: The location's full address.
Timezone: The relevant timezone to the location being added (please ensure this is correct, otherwise this may affect the Instant Pay offer window, reporting etc.)
Contact Name: The person who should be contacted if our team need to reach out to the location regarding an Instant-related matter.
Location Email Address: An email address that our team can contact in the event of an Instant-related matter.
Phone Number: The valid telephone contact number for the location (not the head office).
Employee Count: How many employees work at the location.
Go Live Date: The first day Instant Pay offers will be made available to employees.
Once we have received all of the relevant information, a member of the Instant Activation team will reach out to coordinate the delivery of materials and ensure all details have been addressed ahead of the go-live date.
Estimated Completion Time: Please provide all of the relevant information at least 10 business days before you plan to go-live with new location(s). This gives our team enough time to have the location(s) configured and ready for Instant Pay ahead of the next pay period. A member of the activation team will notify you that the locations are ready for employees to add themselves to via the Instant App.