Instant Pay Auto-off

We’ve created a new feature that will automatically turn off Instant Pay offers for any user that has been overpaid.
The Instant system already uses the carryforward feature to recoup any overpayments in a future pay period. Now, this additional safety mechanism will help protect the balance of your Instant Operating Float account and prevent your employee from going further into the red. This also means that you will have less manual work to perform in the event of an overpayment!

How does it work?

  • Every hour, the Instant system will automatically check employees for overpayments
  • If the system finds an employee in overpayment status, it will automatically turn off your employee for Instant Pays.
    • On the Profile of the Employee, you will see this as the Instant Pay toggle being Off, as well as a “!” alert beside the setting
    • You can also find employees and their overpayment status using the Outstanding Instant Pays report


What causes overpayment status?

  • If a paycheck was less than the Instant Pays taken, an overpayment amount will result. 
  • If Instant Pays are not repaid 10 days after the end date of the pay period it was taken.

How can an overpayment status be resolved?

  • The overpayment is fully repaid by a future paycheck (with the carryforward feature) 
  • The overpayment is manually cleared in the Outstanding Instant Pays report

Please note, you will not be able to override this feature to turn on Instant Pays if a user has an overpayment in the system. This feature is independent of manual or census-integrated control of the Instant Pay toggle. 

What does this change for me?

  • You will have less manual work to perform in the event of an overpayment. The system will automatically prevent overpayments from growing over time. 
  • If there has been an overpayment, and the employee has left the program or your organization, you will still need to manage that overpayment outside the system as before.