US Cardholder FAQs

• Why is my Instant Pay turned off?
• How do I find or change the PIN on my Instant Card?
• What do I do if I forgot my password or email?
• Why is my Instant Card being declined?
• How do I file a dispute?
• How do pending transactions work?
• How can I get a history of my transactions?
• How do I add a job to my Instant account?
• How do I know if my card is activated?
• How does money get added to my Instant account?
• How do I get in touch with someone at Instant Support?
• If filed a dispute - what happens next?
• What do I do if my Instant Card has been compromised (lost/stolen)?
• What should I do if I'm having technical trouble with the Instant app?
• How do I transfer money from my Instant account to my bank account?
• How do I find my billing name and address?
• How do I check the balance on my Instant account?
• Where can I make purchases with my Instant Card?
• How can I protect my Instant Card from fraudsters, skimmers and more?
• Can I turn on real time purchase alerts?
• What will my paycheck look like when I'm using Instant?
• What can you tell me about my Instant Card?
• What is Instant Tips?
• What is Instant Pay?
• How do I change my email login or username?
• What if an ATM that I found in the locator charged me a fee?
• How do I access funds in my account?
• What do I do if my Instant Card is expiring?
• How do I connect a new Instant Card?
• Can you explain the details of a Real Time Bank Transfer (RTBT)?