Admins
FAQs for managers and administrators using the Instant program
Managing Admins
Payments
- How do I map a payment file?
- What should I do if I don't see an employee listed in the manual entry screen?
- How do I process payroll with a payfile for my employees?
- How do I handle exceptions from a payment file?
- What should I do with error messages on the Transaction History page?
- What should I do if I pay the wrong employee?
- How do I process Instant Tips Payments?
- How do I process General Payments?
- What are General Payments used for?
- How do I reverse a transaction?
- What do I do if a payment fails?
- What does it mean if a payment has a status of “retrying” in the Transaction History screen?
- What do the statuses indicate on the Transaction History screen?
- How do I cancel a failed payment?
- Why did the payment I attempted to process fail?
- How do I cancel a retrying payment?
- Why would I need to cancel a payment?
- How can I adjust the daily tip or general pay limit for paying employees?
- How does mapping a payment file works?
Back Office Access
- I am getting the error "Invalid Token" when logging into my Instant Back Office admin account.
- How do I set up Multi-Factor Authentication (MFA) for my Instant Back Office admin account?
- Why can't I login to my Instant Back Office admin account?
- How do I add new Tips or Pay location to Back Office?
- How Can I Transfer Account Ownership to Franchise Operators?
- What do I do if one of my locations using Instant is closing?