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Admins
FAQs for managers and administrators using the Instant program
Managing Admins
Payments
- How do I map a payment file?
- What should I do if I don't see an employee listed in the manual entry screen?
- How do I process payroll with a payfile for my employees?
- How do I handle exceptions from a payment file?
- What should I do with error messages on the Transaction History page?
- What should I do if I pay the wrong employee?
- How do I process Instant Tips Payments?
- How do I process General Payments?
- What are General Payments used for?
- How do I reverse a transaction?
- What do I do if a payment fails?
- What does it mean if a payment has a status of “retrying” in the Transaction History screen?
- What do the statuses indicate on the Transaction History screen?
- How do I cancel a failed payment?
- Why did the payment I attempted to process fail?
- How do I cancel a retrying payment?
- Why would I need to cancel a payment?
- How can I adjust the daily tip or general pay limit for paying employees?
Back Office Access
Funding/Accounting
Managing People
- How do I approve a tipped employee?
- How do I remove a tipped employee?
- Everything you need to know about re-hires.
- Best Practices for Off-boarding Employees from Instant
- What do I do if an employee profile does not have an Employee ID or Clock System Employee ID?
- What if there is an employee pending that I don't recognize?
- Where can I find the list of new employees that need to verified?
- How can my employees avoid fees?
- Why is my employee being charged a “Card Replacement Fee”?