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Card Holder
Instant Card Holder FAQs about their accounts, cards and sending or receiving money
My Card
- Why is my Instant Card getting declined?
- How do I find or change the PIN on my Instant Card?
- Where can I make purchases with my Instant Card?
- How do I file a dispute?
- What do I do if my Instant Card has been lost/stolen?
- What do I do if my Instant Card is expiring?
- How do I connect a new Instant Card?
- How do I find or change my address or phone number associated to my Instant Account?
- How can I find my fee schedule?
- What can you tell me about my Instant Card?
- Can I turn on real time purchase alerts?
- How do I find the last 4 digits of my Instant Card?
- How do I know if my card is activated?
- I got a new card, do I need to update my smartphone wallet?
- How can I add my Instant Card to my smartphone wallet?
- Can I view my Instant transactions in my smartphone wallet?
- I am getting an error when trying to add my Instant Card to my smartphone wallet.
- Can I order a card with my name on it?
- Why was I charged a Card Replacement Fee?
- How long does it take to receive a personalized card with my name on it?
- Why can’t I order an Instant Card with my name on it?
- Can I use my existing card until my personalized card shows up?
- How Can I Use My Instant Card?
- How do I order a new Instant Card?
My Account
- A fee-free ATM found in the ATM locator charged me a fee?
- What happens after a dispute is filed?
- How do I access funds in my account?
- How do I add a job to my Instant account?
- How do I check the balance on my Instant account?
- How do pending transactions on my Instant Card work?
- What should I do if I'm having technical trouble with the Instant app?
- Can I get my paycheck on Instant if I am getting my Tips on Instant?
- Can I get my paycheck on Instant without getting Instant Pay?
- What is an Inactivity Fee and how can I avoid it?
- How can I get a history of my transactions?
- How do I get in touch with someone at Instant Support?
- How do I change my email login or username?
- How can I protect my Instant Card from fraudsters, skimmers and more?
- What do I do if I forgot my password or email?
- I lost my phone - now what?
- What is Instant Tips?
- How do I close my Account?
- Why am I getting "Token Expired" when trying to login to my Instant App?
- What happens if I did not get my password reset link?
- Can I access Instant without a smartphone?
- What is the verification code, and why do I have to enter it?
- Do you offer any financial wellness tools?