The following instructions are relevant if you are already fully live with payments and have completed the Activation phase. Perhaps you have purchased one or more new locations and as a result, need to get them set up for using Instant Tips.
Congratulations on expanding the Instant Tips program! To start the process of adding a location to Instant, please send a completed copy of the Instant Location List Template to mgrsupport@instant.co
Alternatively, you can send an email to with the following information for all of the locations that you would like added to the Instant system:
Location Name: The name that the location will be listed under in our system; this is what you should instruct employees to search for in the Instant App when they're adding the location to their profile.
Location Number: The location number used within your organization.
Entity Name: The name of the business entity that the location operates under.
Address: The location's full address.
Timezone: The relevant timezone to the location being added (please ensure this is correct, otherwise this may affect reporting)
Contact Name: The person who should be contacted if our team needs to reach out to the location regarding an Instant-related matter.
Location Email Address: An email address that our team can contact in the event of an Instant-related matter.
Phone Number: The valid telephone contact number for the location (not the head office).
Expected Tipped Employee Count: How many employees receive tips at the location.
Go Live Date: The first day that tips payments will be made through Instant.
Do you need cards or not: Yes or No and do we ship cards to one location or multiple locations
Once we have received all of the relevant information, a member of the Instant Activation team will reach out to coordinate the delivery of materials and ensure all details have been addressed ahead of the go-live date.
Estimated Completion Time: Please provide all of the relevant information at least 10 business days before you plan to go-live with new location(s). This gives our team enough time to have the location(s) configured and ready for Instant Tips. A member of the activation team will notify you that the locations are ready for employees to add themselves to via the Instant App.