How do I add new Tips or Pay location to Back Office?

The following instructions are relevant if you are already fully live with payments and have completed the Implementation phase.

To start the process of adding a location to Instant, please send a completed copy of the Instant Location List Template to mgrsupport@instant.co

In the body of the email include the following:

• Go Live Date: The first day that tips payments will be made through Instant.
• Do you need cards or not: Yes or No and do we ship cards to one location or multiple locations 

We will need the following information on the Instant Location List Template:

• Location Number: The location number used within your organization.
• Payroll Location Number: The number used within your organization to distinguish the location in the payroll system.
• Clock System Number: The number used within your organization to distinguish the location in the clock/time system.
• Location Name: The name that the location will be listed under in our system; this is what you should instruct employees to search for in the Instant App when they're adding the location to their profile.
• Entity Name: The name of the business entity that the location operates under.
• Address: The location's full address.
• Time Zone: The relevant time zone to the location being added (please ensure this is correct, otherwise this may affect reporting)
• Contact Name: The person who should be contacted if our team needs to reach out to the location regarding an Instant-related matter.
• Location Email Address: An email address that our team can contact in the event of an Instant-related matter.
• Phone Number: The valid telephone contact number for the location (not the head office).
• Expected Tipped Employee Count: How many employees receive tips at the location.

Once we have received all of the relevant information, a member of the Instant Implementation team will reach out to coordinate the delivery of materials and ensure all details have been addressed ahead of the go-live date.