--- title: Admins | Instant Financial Help Center description: FAQs for managers and administrators using the Instant program --- [Skip to content](https://help.instant.co/admins#main-content) [![Layer_1](https://help.instant.co/hubfs/Layer_1.svg)](https://www.instant.co/) - [For Employers ✚](https://www.instant.co/employers/) Show submenu for For Employers ✚ - [Retail](https://www.instant.co/retail-payroll-solutions/) - [Hospitality](https://www.instant.co/hospitality-payroll-solutions/) - [Restaurant & QSR](https://www.instant.co/restaurant-payroll-solutions/) - [Transportation Logistics](https://www.instant.co/transport-logistics-payroll-solutions/) - [Staffing Agencies](https://www.instant.co/staffing-agencies-payroll-solutions/) - [Employees](https://www.instant.co/employees/) - Products ✚ Show submenu for Products ✚ - [Instant Pay](https://www.instant.co/pay/) - [Instant Card](https://www.instant.co/card/) - [Instant Tips](https://www.instant.co/tips/) - [Financial Wellness](https://www.instant.co/financial-wellness/) - Resources ✚ Show submenu for Resources ✚ - [Instant Videos](https://www.instant.co/videos/) - [Case Studies](https://www.instant.co/casestudies/) - [Whitepapers](https://www.instant.co/whitepapers/) - [Blog](https://www.instant.co/blog/) - [Podcast](https://www.instant.co/instant-payments-podcast/) - [About](https://www.instant.co/about) Open main navigation Close main navigation - [For Employers ✚](https://www.instant.co/employers/) Show submenu for For Employers ✚ - [Retail](https://www.instant.co/retail-payroll-solutions/) - [Hospitality](https://www.instant.co/hospitality-payroll-solutions/) - [Restaurant & QSR](https://www.instant.co/restaurant-payroll-solutions/) - [Transportation Logistics](https://www.instant.co/transport-logistics-payroll-solutions/) - [Staffing Agencies](https://www.instant.co/staffing-agencies-payroll-solutions/) - [Employees](https://www.instant.co/employees/) - Products ✚ Show submenu for Products ✚ - [Instant Pay](https://www.instant.co/pay/) - [Instant Card](https://www.instant.co/card/) - [Instant Tips](https://www.instant.co/tips/) - [Financial Wellness](https://www.instant.co/financial-wellness/) - Resources ✚ Show submenu for Resources ✚ - [Instant Videos](https://www.instant.co/videos/) - [Case Studies](https://www.instant.co/casestudies/) - [Whitepapers](https://www.instant.co/whitepapers/) - [Blog](https://www.instant.co/blog/) - [Podcast](https://www.instant.co/instant-payments-podcast/) - [About](https://www.instant.co/about) - [Support](https://www.instant.co/contact/) [Support](https://www.instant.co/contact/) Hello. 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[Admins](https://help.instant.co/admins) # Admins FAQs for managers and administrators using the Instant program ## Managing Admins - [How do I get Manager or Admin Permissions?](https://help.instant.co/how-do-i-assign-permissions-to-my-managers) ## Payments - [How do I map a payment file?](https://help.instant.co/how-do-i-map-a-payment-file) - [What should I do if I don't see an employee listed in the manual entry screen?](https://help.instant.co/what-should-i-do-if-i-dont-see-an-employee-listed-in-the-manual-entry-screen) - [How do I process payroll with a payfile for my employees?](https://help.instant.co/how-do-i-process-payroll-for-my-employees) - [How do I handle exceptions from a payment file?](https://help.instant.co/how-do-i-handle-exceptions-to-payroll) - [What should I do with error messages on the Transaction History page?](https://help.instant.co/what-should-i-do-with-error-messages-on-the-transaction-history-page) - [What should I do if I pay the wrong employee?](https://help.instant.co/what-should-i-do-if-i-pay-the-wrong-employee) - [How do I process Instant Tips Payments?](https://help.instant.co/how-do-i-process-instant-tips-payments) - [How do I process General Payments?](https://help.instant.co/how-do-i-process-general-payments) - [What are General Payments used for?](https://help.instant.co/what-are-general-payments-used-for) - [How do I reverse a transaction?](https://help.instant.co/how-do-i-reverse-a-transaction) - [What do I do if a payment fails?](https://help.instant.co/what-do-i-do-if-a-payment-fails) - [What does it mean if a payment has a status of “retrying” in the Transaction History screen?](https://help.instant.co/what-does-it-mean-if-a-payment-has-a-status-of-retrying-in-the-transaction-history-screen) - [What do the statuses indicate on the Transaction History screen?](https://help.instant.co/what-do-the-statuses-indicate-on-the-transaction-history-screen) - [How do I cancel a failed payment?](https://help.instant.co/how-do-i-cancel-a-failed-payment) - [Why did the payment I attempted to process fail?](https://help.instant.co/why-did-the-payment-i-attempted-to-process-fail) - [How do I cancel a retrying payment?](https://help.instant.co/how-do-i-cancel-a-retrying-payment) - [Why would I need to cancel a payment?](https://help.instant.co/why-would-i-need-to-cancel-a-payment) - [How can I adjust the daily tip or general pay limit for paying employees?](https://help.instant.co/how-do-i-increase-the-daily-limit-to-pay-employees) - [How does mapping a payment file works?](https://help.instant.co/how-does-mapping-a-payment-file) See less ▼ ## Back Office Access - [I am getting the error "Invalid Token" when logging into my Instant Back Office admin account.](https://help.instant.co/i-am-getting-the-error-invalid-token-when-logging-into-my-instant-back-office-admin-account) - [How do I set up Multi-Factor Authentication (MFA) for my Instant Back Office admin account?](https://help.instant.co/how-do-i-set-up-multi-factor-authentication-for-my-instant-back-office-admin-account) - [Why can't I login to my Instant Back Office admin account?](https://help.instant.co/why-cant-i-login-to-my-instant-back-office-admin-account) - [How do I add new Tips or Pay location to Back Office?](https://help.instant.co/how-do-i-add-new-instant-tips-locations-to-back-office) - [How Can I Transfer Account Ownership to Franchise Operators?](https://help.instant.co/how-can-i-transfer-account-ownership-to-franchise-operators) - [What do I do if one of my locations using Instant is closing?](https://help.instant.co/what-do-i-do-if-one-of-my-locations-using-instant-is-closing) See less ▼ ## Funding/Accounting - [How do I find my current float balance?](https://help.instant.co/how-do-i-find-my-current-float-balance) - [How do I fund my float?](https://help.instant.co/how-do-i-fund-my-float) - [Card Holder](https://help.instant.co/card-holder#main-content) - [My Card](https://help.instant.co/card-holder#my-card) - [My Account](https://help.instant.co/card-holder#my-account) - [Instant Pay](https://help.instant.co/card-holder#instant-pay) - [Sending Money](https://help.instant.co/card-holder#sending-money) - [Receiving Money](https://help.instant.co/card-holder#receiving-money) - [My Account](https://help.instant.co/my-account) - [Admins](https://help.instant.co/admins#main-content) - [Managing Admins](https://help.instant.co/admins#managing-admins) - [Payments](https://help.instant.co/admins#payments) - [Back Office Access](https://help.instant.co/admins#back-office-access) - [Funding/Accounting](https://help.instant.co/admins#funding-accounting) - [People & Employees](https://help.instant.co/people-employees) - [Reporting](https://help.instant.co/reporting) - [Product Release Notes](https://help.instant.co/product-release-notes) - [Back Office](https://help.instant.co/back-office) - [For Employers ✚](https://www.instant.co/employers/) - [Retail](https://www.instant.co/retail-payroll-solutions/) - [Hospitality](https://www.instant.co/hospitality-payroll-solutions/) - [Restaurant & QSR](https://www.instant.co/restaurant-payroll-solutions/) - [Transportation Logistics](https://www.instant.co/transport-logistics-payroll-solutions/) - [Staffing Agencies](https://www.instant.co/staffing-agencies-payroll-solutions/) - [Employees](https://www.instant.co/employees/) - Products ✚ - [Instant Pay](https://www.instant.co/pay/) - [Instant Card](https://www.instant.co/card/) - [Instant Tips](https://www.instant.co/tips/) - [Financial Wellness](https://www.instant.co/financial-wellness/) - Resources ✚ - [Instant Videos](https://www.instant.co/videos/) - [Case Studies](https://www.instant.co/casestudies/) - [Whitepapers](https://www.instant.co/whitepapers/) - [Blog](https://www.instant.co/blog/) - [Podcast](https://www.instant.co/instant-payments-podcast/) - [About](https://www.instant.co/about) [![InstantMainLogo_White](https://help.instant.co/hs-fs/hubfs/Logo%20Assets%202021/InstantMainLogo_White.png?width=350&height=131&name=InstantMainLogo_White.png "InstantMainLogo_White")](https://www.instant.co/) [![face](https://help.instant.co/hubfs/2026%20Icons/face.svg)](https://www.facebook.com/getinstant)[![lin](https://help.instant.co/hubfs/2026%20Icons/lin.svg)](https://www.linkedin.com/company/instant-financial)[![x](https://help.instant.co/hubfs/2026%20Icons/x.svg)](https://twitter.com/beinginstant)![inst](https://help.instant.co/hubfs/inst.svg)  | Copyright ©Instant Financial Inc 2026. This card (or the Instant Payroll Card) is issued by Sutton Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Visa is a registered trademark of Visa, U.S.A. Inc. All other trademarks and service marks belong to their respective owners. **NMLS #1869318** | [EMPLOYER LOGIN](https://office.instant.co/) [EMPLOYEE LOGIN](https://app.instant.co/)   | | --- | --- |