Although rare, payments can fail during processing for a few reasons. It is important to address the reason the payment failed so it can be retried and successfully processed.
Employees Instant card may have an issue or has not been activated yet- Check their Instant Account for an Active Card.
- If they don’t have one, ask them to pair a card to their account.
- Your employe can call the number on the back of their card for further assistance
- Employers won’t know the balance of an employee's account, but can work with the employee to see if this may be causing the payment to not process successfully.
The employee you are trying to pay has not been verified
- Make sure the account is verified and active under the people screen with an active card.
There is not enough money in the Instant Float account to pay your employees
- Check with your company’s Instant admin to make sure funds are available
- These typically correct themselves once the system issue is resolved or maintenance is completed. No action needed and the payments will retry automatically.