How do I connect a new Instant Card?

Note: This article should only be referenced if you have already created an Instant account and have successfully paired an Instant card in the past. This article will explain how to add a new Instant card to your existing Instant account.

If you have lost or misplaced your original Instant card, please go to the Help tab in the menu and hit BLOCK MY CARD. This will immediately and temporarily disable your card, allowing you time to find your lost card or get a new one (and protect your funds during this time).

To connect a new Instant Card follow the below instructions:

  1. If you cannot recover your lost card, obtain a new Instant card from your Manager. Your employer will have extra cards stored. 
  2. Sign in to your original Instant account - do NOT create a new Instant Account with a new email as this will disrupt your ability to be paid by your employer.
    • If you have forgotten your password, send yourself a Password reset link to your email account. Follow the instructions within that email to reset your password. 
    • If you have forgotten your email address to login with, please contact Support and an agent will assist you.
  3. Once logged in, go to Menu, then Settings, then Connect a new Instant card.
  4. Follow the instructions on your App to either scan the barcode on your Instant welcome letter, or type in the Activation Code. Hit Save.
  5. You will receive confirmation when the card successfully activates.
    • If the new Card fails to activate, please double check the Activation code matches the number beneath the barcode on your welcome letter. If this does not resolve the issue, contact Support and an agent will assist you.
    • You may need to UNBLOCK your card to access the funds on your Instant account.