Instant Financial Help Center
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Card Holder
Card Holder
My Card
My Account
Instant Pay
Sending Money
Receiving Money
Admins
Managing Admins
Payments
Back Office Access
Funding/Accounting
Managing People
Ordering Supplies
Reporting
Location Management
Product Release Notes
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Instant Financial Help Center
Card Holder
Card Holder
My Card
My Account
Instant Pay
Sending Money
Receiving Money
Admins
Managing Admins
Payments
Back Office Access
Funding/Accounting
Managing People
Ordering Supplies
Reporting
Location Management
Product Release Notes
Card Holder
Instant Card Holder FAQs about their accounts, cards and sending or receiving money
My Card
Why is my Instant Card getting declined?
How do I find or change the PIN on my Instant Card?
Where can I make purchases with my Instant Card?
How do I file a dispute?
What do I do if my Instant Card has been lost/stolen?
What do I do if my Instant Card is expiring?
How do I connect a new Instant Card?
How do I find or change my address or phone number associated to my Instant Account?
How can I find my fee schedule?
What can you tell me about my Instant Card?
Can I turn on real time purchase alerts?
How do I find the last 4 digits of my Instant Card?
How do I know if my card is activated?
I got a new card, do I need to update my smartphone wallet?
How can I add my Instant Card to my smartphone wallet?
Can I view my Instant transactions in my smartphone wallet?
I am getting an error when trying to add my Instant Card to my smartphone wallet.
Can I order a card with my name on it?
Why was I charged a Card Replacement Fee?
How long does it take to receive a personalized card with my name on it?
Why can’t I order an Instant Card with my name on it?
Can I use my existing card until my personalized card shows up?
How Can I Use My Instant Card?
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My Account
A fee-free ATM found in the ATM locator charged me a fee?
What happens after a dispute is filed?
How do I access funds in my account?
How do I add a job to my Instant account?
How do I check the balance on my Instant account?
How do pending transactions on my Instant Card work?
What should I do if I'm having technical trouble with the Instant app?
Can I get my paycheck on Instant if I am getting my Tips on Instant?
Can I get my paycheck on Instant without getting Instant Pay?
What is an Inactivity Fee and how can I avoid it?
How can I get a history of my transactions?
How do I get in touch with someone at Instant Support?
How do I change my email login or username?
How can I protect my Instant Card from fraudsters, skimmers and more?
What do I do if I forgot my password or email?
I lost my phone - now what?
What is Instant Tips?
How do I close my Account?
Why am I getting "Token Expired" when trying to login to my Instant Account?
What happens if I did not get my password reset link?
Can I access Instant without a smartphone?
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Instant Pay
Why am I not receiving Instant Pay offers?
What does it mean to have outstanding Instant Pay?
Why is my Instant Pay turned off?
What is Instant Pay?
Sending Money
Can I transfer money from my Instant account to a bank account?
Can I cancel a bank transfer after submitting it?
What if my transfer fails to reach my bank account?
Can you explain the details of a Real Time Bank Transfer (RTBT)?
Standard Bank Transfer Timeline
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Receiving Money
How do I find a fee-free ATM?
How does money get added to my Instant account?
Can I transfer money to my Instant Account?
What will my paycheck look like when I'm using Instant?
