US Cardholder FAQs
      Back to home
      1. Instant Financial Help Center
      2. US Cardholder FAQs

      What do I do if I forgot my password or email?

      You can trigger a password reset or chat with us to locate your account.

      1. Select "Sign In" from the first screen then "Need help logging in?" from the login screen
      2. Choose one of the following 
        1. "Forgot Password" - this will ask you to enter an email address associated with your account and send a password reset link*
        2. "Forgot Email" - to chat with us to help locate your account**

      *You will only get the email if your email matches one in our system

      **To ensure the utmost security, we have implemented measures that require you to provide specific information before we can share any details