What do I do if I forgot my password or email?


If you're having trouble signing into your Instant account due to a forgotten password, follow the steps below:
  1. From the first app screen, select Sign In
  2. If you do not know your current password, below the Log In button, select "Need help logging in?"
  3. Select Forgot Password or use the direct link to reset your password
  4. Enter the email associated with your Instant account and hit "Reset Password" to send yourself a password reset link in an email.
*Note: If you enter an email, hit "Reset Password" and get the pop up "Oops User not found" it means this is not your correct email associated with your Instant account. Please check the spelling of your email, and try again. 

When you have forgotten your EMAIL: If you cannot remember the email associated with your Instant account, DO NOT create a new account.
  1. From the first app screen, select Sign In
  2. If you do not know your current password, below the Log In button, select "Need help logging in?"
  3. Select Forgot Password or use our direct link
  4. Enter the email you believe is associated with your Instant account and hit "Reset Password" to send yourself a password reset link in an email.
    1. If you get the pop up "User not found" it means this is not your correct email.
  5. Follow the link below Reset Password and select "Forgot email? Contact our Team."
  6. A live chat will pop up with Instant Support. The agent there will verify your identity with details from your account, and then can help you recover your email to your Instant account. 

*Note: As a financial institution, we take security seriously. We will not proceed to assist a caller if they fail security and identity verification protocol.