You can trigger a password reset or chat with us to locate your account.
1. Select "Forgot Password" from the first screen in your mobile app. This will ask you to enter an email* address associated with your account and send a password reset link.
2. You will receive an email address. Click on "Reset your Password". Enter a new password and confirm it.
3. You must reset the password and go back to the App to login.
If you don't remember your email associated with your Instant Account, you can also call / chat with us to help locate your account**
*You will only get the email if your email matches one in our system
**To ensure the utmost security, we have implemented measures that require you to provide specific information before we can share any details