How do I know if my card is activated?

Your card is activated when you complete the steps to connect it to your Instant account.

In the Instant App on your Dashboard you will see your Account Balance followed by the last 4 digits of the Account Number connected to your active Instant Card.  

If you need to add a new card select Dashboard > Card Options > Connect a new Instant Card and follow the instructions on screen using the information provided on your welcome letter.

If you have lost the welcome letter, your employer will be able to provide you with a new card.

If your card activation attempts are unsuccessful, verify the following information:

  • Confirm your DOB (the date of birth must be valid)
  • Your email does not include special characters (apostrophe, commas, or question marks)
  • The card you are trying to activate could potentially already be in use. You can contact our support team to confirm the status of your card.