How do I know if my card is activated?

Your card is activated when you complete the steps to connect it to your Instant account.

In the Instant App find the three lines in the top left of the screen.  This is the Menu tab.  

Find "Settings" then "Connect a new Instant Card"

If you see the 12 digit code with an orange check mark ✔️ your card is active.


If you do not see the 12 digit code, locate your welcome letter that your card came on and scan the barcode. If you have lost the welcome letter, your employer will be able to provide you with a new card.

If your card activation attempts are unsuccessful, verify the following information 

  • Confirm your DOB (the date of birth must be valid)
  • Your email does not include special characters (apostrophe, commas, or question marks)
  • The card you are trying to activate could potentially already be in use. You can contact our support team to confirm the status of your card.