If you are logged in to your application, press the three lines at the top left of your screen for Menu, then go to Settings, then "Connect a new Instant card". Scroll down and see your Code entered there with an orange check mark at the right. If you are able to see the 12 digit code, your card is successfully activated. Hit cancel to leave the screen without adding a new card.
If you do not see the 12 digit code, please refer to the steps below:
Step 1: If you have not successfully activated your Instant card, please locate your welcome letter and scan the barcode. Please ensure you have a strong internet connection. If you have lost the welcome letter, your employer will be able to provide you with a new card.
Step 2: If you called the number on the back of your card and the automated phone service said your card is not activated, your card is likely PIN blocked. To unblock your PIN, call that same number, follow the prompts to select a language and then the prompts to reset your PIN. Please have your card number, year of birth, and the last four digits of your phone number ready to enter.
Once you've reset your PIN, you should be able to make purchases or withdrawals.
Note : If your card activation attempts are unsuccessful, please verify the following information
- Confirm your DOB (the date of birth must be valid)
- Your email does not include special characters (apostrophe, commas, or question marks)
- The card you are trying to activate could potentially already be in use. You can contact our support team to confirm the status of your card.