--- title: I am getting an error when trying to add my Instant Card to my smartphone wallet. description: Make sure your card is active and you have a balance or it won't pair to your phone's wallet. --- [Skip to content](https://help.instant.co/why-is-my-instant-card-not-pairing-to-my-smartphone-wallet#main-content) [![Layer\_1](https://help.instant.co/hubfs/Layer_1.svg)](https://www.instant.co/) - [For Employers ✚](https://www.instant.co/employers/) Show submenu for For Employers ✚ - [Retail](https://www.instant.co/retail-payroll-solutions/) - [Hospitality](https://www.instant.co/hospitality-payroll-solutions/) - [Restaurant & QSR](https://www.instant.co/restaurant-payroll-solutions/) - [Transportation Logistics](https://www.instant.co/transport-logistics-payroll-solutions/) - [Staffing Agencies](https://www.instant.co/staffing-agencies-payroll-solutions/) - [Employees](https://www.instant.co/employees/) - Products ✚ Show submenu for Products ✚ - [Instant Pay](https://www.instant.co/pay/) - [Instant Card](https://www.instant.co/card/) - [Instant Tips](https://www.instant.co/tips/) - [Financial Wellness](https://www.instant.co/financial-wellness/) - Resources ✚ Show submenu for Resources ✚ - [Instant Videos](https://www.instant.co/videos/) - [Case Studies](https://www.instant.co/casestudies/) - [Whitepapers](https://www.instant.co/whitepapers/) - [Blog](https://www.instant.co/blog/) - [Podcast](https://www.instant.co/instant-payments-podcast/) - [About](https://www.instant.co/about) Open main navigation Close main navigation - [For Employers ✚](https://www.instant.co/employers/) Show submenu for For Employers ✚ - [Retail](https://www.instant.co/retail-payroll-solutions/) - [Hospitality](https://www.instant.co/hospitality-payroll-solutions/) - [Restaurant & QSR](https://www.instant.co/restaurant-payroll-solutions/) - [Transportation Logistics](https://www.instant.co/transport-logistics-payroll-solutions/) - [Staffing Agencies](https://www.instant.co/staffing-agencies-payroll-solutions/) - [Employees](https://www.instant.co/employees/) - Products ✚ Show submenu for Products ✚ - [Instant Pay](https://www.instant.co/pay/) - [Instant Card](https://www.instant.co/card/) - [Instant Tips](https://www.instant.co/tips/) - [Financial Wellness](https://www.instant.co/financial-wellness/) - Resources ✚ Show submenu for Resources ✚ - [Instant Videos](https://www.instant.co/videos/) - [Case Studies](https://www.instant.co/casestudies/) - [Whitepapers](https://www.instant.co/whitepapers/) - [Blog](https://www.instant.co/blog/) - [Podcast](https://www.instant.co/instant-payments-podcast/) - [About](https://www.instant.co/about) - [Support](https://www.instant.co/contact/) [Support](https://www.instant.co/contact/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Instant Financial Help Center](https://help.instant.co/?hsLang=en) 2. [Card Holder](https://help.instant.co/card-holder?hsLang=en) 3. [My Card](https://help.instant.co/card-holder?hsLang=en#my-card) # I am getting an error when trying to add my Instant Card to my smartphone wallet. ## Make sure your card is active or it won't pair to your phone's wallet. Your Instant Card must be active in order for it to successfully add to your phone's wallet.   And to check if your card is active see this FAQ - [How do I know my card is activated?](https://help.instant.co/how-do-i-know-if-my-card-is-activated?hsLang=en) --- If your card is active and you have a balance, but your smartphone still won't let you add your Instant Card double check the following  1. Your phone is up to date 2. Your internet or data connection is strong 3. You have entered in all the correct data (card number, expiration date etc) 4. Try exiting the app, restarting your phone and trying again.  It could be a temporary issue with the wallet itself 5. If you get a specific error message screenshot it and reach out to Instant Support to help troubleshoot   - [Card Holder](https://help.instant.co/card-holder?hsLang=en#main-content) - [My Card](https://help.instant.co/card-holder?hsLang=en#my-card) - [My Account](https://help.instant.co/card-holder?hsLang=en#my-account) - [Instant Pay](https://help.instant.co/card-holder?hsLang=en#instant-pay) - [Sending Money](https://help.instant.co/card-holder?hsLang=en#sending-money) - [Receiving Money](https://help.instant.co/card-holder?hsLang=en#receiving-money) - [My Account](https://help.instant.co/my-account?hsLang=en) - [Admins](https://help.instant.co/admins?hsLang=en#main-content) - [Managing Admins](https://help.instant.co/admins?hsLang=en#managing-admins) - [Payments](https://help.instant.co/admins?hsLang=en#payments) - [Back Office Access](https://help.instant.co/admins?hsLang=en#back-office-access) - [Funding/Accounting](https://help.instant.co/admins?hsLang=en#funding-accounting) - [People & Employees](https://help.instant.co/people-employees?hsLang=en) - [Reporting](https://help.instant.co/reporting?hsLang=en) - [Product Release Notes](https://help.instant.co/product-release-notes?hsLang=en) - [Back Office](https://help.instant.co/back-office?hsLang=en) - [For Employers ✚](https://www.instant.co/employers/) - [Retail](https://www.instant.co/retail-payroll-solutions/) - [Hospitality](https://www.instant.co/hospitality-payroll-solutions/) - [Restaurant & QSR](https://www.instant.co/restaurant-payroll-solutions/) - [Transportation Logistics](https://www.instant.co/transport-logistics-payroll-solutions/) - [Staffing Agencies](https://www.instant.co/staffing-agencies-payroll-solutions/) - [Employees](https://www.instant.co/employees/) - Products ✚ - [Instant Pay](https://www.instant.co/pay/) - [Instant Card](https://www.instant.co/card/) - [Instant Tips](https://www.instant.co/tips/) - [Financial Wellness](https://www.instant.co/financial-wellness/) - Resources ✚ - [Instant Videos](https://www.instant.co/videos/) - [Case Studies](https://www.instant.co/casestudies/) - [Whitepapers](https://www.instant.co/whitepapers/) - [Blog](https://www.instant.co/blog/) - [Podcast](https://www.instant.co/instant-payments-podcast/) - [About](https://www.instant.co/about) [![InstantMainLogo\_White](https://help.instant.co/hs-fs/hubfs/Logo%20Assets%202021/InstantMainLogo_White.png?width=350&height=131&name=InstantMainLogo_White.png "InstantMainLogo_White")](https://www.instant.co/) [![face](https://help.instant.co/hubfs/2026%20Icons/face.svg)](https://www.facebook.com/getinstant)[![lin](https://help.instant.co/hubfs/2026%20Icons/lin.svg)](https://www.linkedin.com/company/instant-financial)[![x](https://help.instant.co/hubfs/2026%20Icons/x.svg)](https://twitter.com/beinginstant)![inst](https://help.instant.co/hubfs/inst.svg)  | Copyright ©Instant Financial Inc 2026. 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