Why is my Instant Pay turned off or not working?

So you're turned on for payroll through Instant, your job is approved, and you are receiving pay checks. 

You may find that you have the Instant Pay feature turned OFF on your Instant account (the daily access to 50% of your wages). 

Instant has no access into the private information below. Instant has no access to view your check stubs or taxes or deductions on your net checks. We can only see that you are turned OFF for Instant Pay, and this ineligibility could be due to one of the reasons below. 

Here are some possible reasons your Instant Pay feature may be turned OFF:

  1. There is a wage garnishment on your earnings - this could be something like student loans, child support, etc
  2. There is a deduction on your earnings - this could be something like a contribution to a health plan through work, or a retirement savings plan, etc.
  3. You have recently been overpaid by your employer - Instant Pays are now temporarily turned off while you are in an overpaid status. Once your paycheck amount has paid back any overpayments, you may become eligible for Instant Pays again.

If you cannot think of any of 1, 2, or 3 which could explain why your Instant Pay offers are turned off, first, please look carefully at your check stub to see if you have any of 1, 2, 3. Your employer must provide you with your pay stubs.

Second, please ask your employer for more information on why you may be turned off. Your Manager in store likely does not have access to this information either - your payments and check stubs contain private information. Please ask your Manager about the best way to ask for more information about deductions from your net check if it is not clear on your pay stub.