A fee-free ATM found in the ATM locator charged me a fee?

MoneyPass ATM's should not charge you a fee for use.

If you have been mistakenly charged a fee by a MoneyPass ATM, here are the steps you should follow:

1. Check the MoneyPass ATM locator to confirm if the ATM address is listed as a fee-free ATM. If so, take a screenshot of the ATM and its address.
2. Open the Instant App, sign in, and take a screenshot of the fees on your account's Dashboard. Click here to sign in at the App web browser. 
3. Open a Chat window to connect with a live agent and be prepared to attach and send in both screenshots captured from step 1) and step 2).