What should I do if I'm having technical trouble with the Instant app?

If the Instant Financial app is not loading or is freezing, try the following options:

  1. Close the Instant app and open it again.
  2. Delete the Instant app and re-install it again from the Apple App Store on your iPhone or Google Play Store on your Android phone. This will ensure you have the most up to date version.
  3. Try restarting your device.
  4. Check that your device's operating software is update to date. You may need to restart your device to make sure all updates have been completed.
  5. If you're still having trouble, try accessing the Instant app from a desktop or laptop web browser by visiting https://app.instant.co