What should I do if I'm having technical trouble with the Instant app?

If the Instant Financial app is not loading or is freezing, try the following options.

  1. Close the Instant app and open it again.
    Re-install the Instant app from the Apple App Store or Google Play Store to get the latest version.
  2. Try restarting your device.
  3. Ensure your device's operating software is up to date by restarting it.
  4. Clear the app cache. Typically the steps for this is within the settings of your phone
  5. If you are still experiencing difficulties, you can try accessing the Instant app by visiting https://app.instant.co on a desktop or laptop web browser.