If you notice your card is missing immediately go to the Help tab in the menu and hit BLOCK MY CARD. This will immediately and temporarily disable your card, allowing you time to find your card or get a new one. Your employer will have cards stored away to easily assign you a new card. You can unfreeze your card once you have found it or simply add in a new card under the Settings tab.
If you would like to report an unauthorized transaction, you can file an official dispute with our Card Services team. To do so please contact us by:
- chatting with us in the Help section of the app and choose Chat with us or by following this link
- calling the toll-free number located on the back of your Instant Card, then follow the prompts to select Card Services to report possible unauthorized use.
For your own security and peace of mind, your Instant Visa card is protected by Visa’s Zero Liability policy, which you can view here: https://www.visa.com/chip/personal/security/zero-liability.jsp
As a reminder, you are solely responsible for the care and control of the card and for maintaining the confidentiality of the PIN attached to your account. If you require additional assistance, please please contact our support team.