Reading and Using the Payroll Report in Back Office

Please note, depending on the permissions and roles you have assigned in the Instant Back Office application, you may or may not have access to view this Report. If you believe you should have access to this report, please communicate with your organization's Instant Sponsor or Operations coordinator. If they agree you should have this permission assigned, they may be able to assign it to you, or you can reach out to mgrsupport@instant.co, CC them, and request this permission be added. 

The Payroll Report:

This report is used to know how the total net pay, reconciled Instant Pay, Balance of Pay and any overpayments (outstanding Instant Pays) are broken down by employee, by location and by pay period before and after payroll is processed.

It is a record of reconciliations associated to a pay period and can be used to balance your pay period by matching all net pay transactions processed through Instant to a corresponding transaction in your ACH file which is sent to Sutton.

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Hint: Your employees can see all of their Instant Pays taken in their app by scrolling through their dashboard. Employees often reach out to Instant the day after pay day to clarify their net check amount, the number of Instant Pays taken, and how they relate. Often, this is due to confusion about pay period date ranges. It can be helpful to drop down the breakout of Net Pays and Instant Pays if you have a team member that is confused.

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