This article will detail how to read and use the Settlement report in the Back Office.
Please note, depending on the permissions and roles you have assigned in the Instant Back Office application, you may or may not have access to view this Report. If you believe you should have access to this report, please communicate with your organization's Instant Sponsor or Operations coordinator. If they agree you should have this permission assigned, they may be able to assign it to you, or you can reach out to mgrsupport@instant.co, CC them, and request this permission be added.
The Settlement Report:
This report is used to see transaction totals from your Instant Float account by settlement date.
Transactions are settled the business day after they are processed. For weekends or bank holidays they are settled the next business day.
Instant Customers often prefer to use this report to compare to their statements from their Instant Sutton account.
If you have any queries regarding this report or your Sutton statements, please reach out to mgrsupport@instant.co, and the Support team will work with the Instant Financial Operations team to ensure your query is answered.
