--- title: How do I reverse a transaction? description: Admins can reverse transactions from the Instant Back Office. Ensure your employee understands the reason behind the reversal. --- [Skip to content](https://help.instant.co/how-do-i-reverse-a-transaction#main-content) [![Layer_1](https://help.instant.co/hubfs/Layer_1.svg)](https://www.instant.co/) - [For Employers ✚](https://www.instant.co/employers/) Show submenu for For Employers ✚ - [Retail](https://www.instant.co/retail-payroll-solutions/) - [Hospitality](https://www.instant.co/hospitality-payroll-solutions/) - [Restaurant & QSR](https://www.instant.co/restaurant-payroll-solutions/) - [Transportation Logistics](https://www.instant.co/transport-logistics-payroll-solutions/) - [Staffing Agencies](https://www.instant.co/staffing-agencies-payroll-solutions/) - [Employees](https://www.instant.co/employees/) - Products ✚ Show submenu for Products ✚ - [Instant Pay](https://www.instant.co/pay/) - [Instant Card](https://www.instant.co/card/) - [Instant Tips](https://www.instant.co/tips/) - [Financial Wellness](https://www.instant.co/financial-wellness/) - Resources ✚ Show submenu for Resources ✚ - [Instant Videos](https://www.instant.co/videos/) - [Case Studies](https://www.instant.co/casestudies/) - [Whitepapers](https://www.instant.co/whitepapers/) - [Blog](https://www.instant.co/blog/) - [Podcast](https://www.instant.co/instant-payments-podcast/) - [About](https://www.instant.co/about) Open main navigation Close main navigation - [For Employers ✚](https://www.instant.co/employers/) Show submenu for For Employers ✚ - [Retail](https://www.instant.co/retail-payroll-solutions/) - [Hospitality](https://www.instant.co/hospitality-payroll-solutions/) - [Restaurant & QSR](https://www.instant.co/restaurant-payroll-solutions/) - [Transportation Logistics](https://www.instant.co/transport-logistics-payroll-solutions/) - [Staffing Agencies](https://www.instant.co/staffing-agencies-payroll-solutions/) - [Employees](https://www.instant.co/employees/) - Products ✚ Show submenu for Products ✚ - [Instant Pay](https://www.instant.co/pay/) - [Instant Card](https://www.instant.co/card/) - [Instant Tips](https://www.instant.co/tips/) - [Financial Wellness](https://www.instant.co/financial-wellness/) - Resources ✚ Show submenu for Resources ✚ - [Instant Videos](https://www.instant.co/videos/) - [Case Studies](https://www.instant.co/casestudies/) - [Whitepapers](https://www.instant.co/whitepapers/) - [Blog](https://www.instant.co/blog/) - [Podcast](https://www.instant.co/instant-payments-podcast/) - [About](https://www.instant.co/about) - [Support](https://www.instant.co/contact/) [Support](https://www.instant.co/contact/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Instant Financial Help Center](https://help.instant.co/?hsLang=en) 2. [Admins](https://help.instant.co/admins?hsLang=en) 3. [Payments](https://help.instant.co/admins?hsLang=en#payments) # How do I reverse a transaction? ## Admins can reverse transactions from the Instant Back Office. Ensure your employee understands the reason behind the reversal. #### To reverse a transaction: 1. Go to **Payments **and select **View Previous** **Transactions** 2. Select the check box to the left of the transaction(s) that needs to be reversed 3. Click **Reverse** located at the button right of the screen. 4. Enter a **Reason** for the reversal; this text will be displayed on the transaction reversal in the message center of the app for your employee. 5. Confirm the details of the reversal, and click **Ok**. **Note**: You can only reverse the full transaction amount, not a partial sum. If you receive an error that states **Insufficient Balance** when you attempt to reverse, this means the team member no longer has the full sum necessary to cover the reversal of the payment. This could occur if the team member has spent funds, or initiated a bank transfer. In this case, you will need to connect with the team member to find another way to recover funds. - [Card Holder](https://help.instant.co/card-holder?hsLang=en#main-content) - [My Card](https://help.instant.co/card-holder?hsLang=en#my-card) - [My Account](https://help.instant.co/card-holder?hsLang=en#my-account) - [Instant Pay](https://help.instant.co/card-holder?hsLang=en#instant-pay) - [Sending Money](https://help.instant.co/card-holder?hsLang=en#sending-money) - [Receiving Money](https://help.instant.co/card-holder?hsLang=en#receiving-money) - [My Account](https://help.instant.co/my-account?hsLang=en) - [Admins](https://help.instant.co/admins?hsLang=en#main-content) - [Managing Admins](https://help.instant.co/admins?hsLang=en#managing-admins) - [Payments](https://help.instant.co/admins?hsLang=en#payments) - [Back Office Access](https://help.instant.co/admins?hsLang=en#back-office-access) - [Funding/Accounting](https://help.instant.co/admins?hsLang=en#funding-accounting) - [People & Employees](https://help.instant.co/people-employees?hsLang=en) - [Reporting](https://help.instant.co/reporting?hsLang=en) - [Product Release Notes](https://help.instant.co/product-release-notes?hsLang=en) - [Back Office](https://help.instant.co/back-office?hsLang=en) - [For Employers ✚](https://www.instant.co/employers/) - [Retail](https://www.instant.co/retail-payroll-solutions/) - [Hospitality](https://www.instant.co/hospitality-payroll-solutions/) - [Restaurant & QSR](https://www.instant.co/restaurant-payroll-solutions/) - [Transportation Logistics](https://www.instant.co/transport-logistics-payroll-solutions/) - [Staffing Agencies](https://www.instant.co/staffing-agencies-payroll-solutions/) - [Employees](https://www.instant.co/employees/) - Products ✚ - [Instant Pay](https://www.instant.co/pay/) - [Instant Card](https://www.instant.co/card/) - [Instant Tips](https://www.instant.co/tips/) - [Financial Wellness](https://www.instant.co/financial-wellness/) - Resources ✚ - [Instant Videos](https://www.instant.co/videos/) - [Case Studies](https://www.instant.co/casestudies/) - [Whitepapers](https://www.instant.co/whitepapers/) - [Blog](https://www.instant.co/blog/) - [Podcast](https://www.instant.co/instant-payments-podcast/) - [About](https://www.instant.co/about) [![InstantMainLogo_White](https://help.instant.co/hs-fs/hubfs/Logo%20Assets%202021/InstantMainLogo_White.png?width=350&height=131&name=InstantMainLogo_White.png "InstantMainLogo_White")](https://www.instant.co/) [![face](https://help.instant.co/hubfs/2026%20Icons/face.svg)](https://www.facebook.com/getinstant)[![lin](https://help.instant.co/hubfs/2026%20Icons/lin.svg)](https://www.linkedin.com/company/instant-financial)[![x](https://help.instant.co/hubfs/2026%20Icons/x.svg)](https://twitter.com/beinginstant)![inst](https://help.instant.co/hubfs/inst.svg)  | Copyright ©Instant Financial Inc 2026. 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