The Instant team needs 1-2 weeks notice to process account closure requests.
While we're sad to see you go, we understand that circumstances change. If you want to close and remove all of your locations, please follow these steps:
- Send a written request to mgrsupport@instant.co.
- Please indicate the last day of operations so that we can block payments.
- If applicable, please let us know if the stores are being sold, so we can reach out to the new owners and see if they would like to continue with the program.
- Our Support team will then send you a Termination Letter that will need to be signed within two business days.
- Once the Termination Letter has been signed, we’ll proceed to block payments and close all locations.
- Make sure you have sent any funds owed to the relevant Instant float account. Our Accounting team may reach out to reconcile your account.
- In case there are funds left in your account, we’ll need a copy of a void check to process a refund.
- In the case your account is overdrawn, we will request an ACH or Wire be sent to your relevant Instant Float account
- You will have until your termination date to access the payroll and reports functions in the Instant Back Office.