When processing payments, there are several statuses that might be presented in the Transaction History screen that indicate if the payment was processed successfully or not:
Success: the payment was processed successfully.
Failed: the payment was not processed. This may be due to an error with the card (such as restricted status) or a system connection error. To reprocess the payment, ensure the reason for error has been resolved, then select the transaction and click Retry.
No Card: the employee you are trying to pay does not have a card connected to their Instant account. Once the employee has connected a card to their Instant account, the transaction will display a status of Retry.
Card Error: there is an issue with the account or card status for the employee you are trying to pay. Please direct them to call the number on the back of their card to speak with our team. This is a private cardholder issue that they will need to resolve before you can process payment(s) to their card. Once they have resolved the issue, select the transaction and click Retry to process.
Pending: the payment will be processed on the scheduled date; this typically applies to payroll payments.
Reversed: the original payment was reversed. If a payment fails to Reverse, it could be that there are not enough funds on the employee's card to reverse the full amount of the original payment.