When employees download the Instant Financial app and indicate that they work for you, they will appear at the top of the Employees & People screen in the Pending status. If you do not recognize someone as working for you:
- Click the tile to expand the Full Profile and view additional details for the person; check their full name, address, and date of birth.
- If your organization has a Payroll or Census Integration, please also check that this employee has not entered an alternate name that differs from their details within your payroll or HRIS system.
- If they do not work for you, or you determine this is a false second account (duplicate account) click Deny. You can enter a reason with the denial which will send a message to the person that you have declined their request to be added to your location in Instant.
- It is possible that this person has accidentally added your location, especially if the name is similar to that of where they work.
